What is your refund policy?

We are happy to make a 100% refund less any express shipping or packaging charges on non-expired open-dated vouchers bought directly from Golden Moments within 14 calendar days of placing the order, subject to written notification by post or email. After which but before expiry date refunds are subject to 25% administration charge, with a minimum charge of £15. Refunds are always made to the person who purchased the voucher or item, and if originally paid by credit/debit card or PayPal, the monies will be refunded to the same account.
Please note some products, such as personalised items, may not be eligible for a refund.
This refund policy only applies to vouchers purchased directly on our website. If you have purchased your voucher through another website, you may need to contact them directly for information on their refund policy.

Frequently asked questions

Here you can find help on things like exchanging and upgrading your vouchers, delivery times, bringing spectators, corporate sales and much more. View all of our FAQs here

Question:Can I change my experience?

Question:How can I extend my voucher?

Question:I want to know more about Golden Moments

Question:I would like to discuss a corporate opportunity

Reviews

Northern Belle Mother's Day Lunch Hi Marc
Just to say it has been a wonderful day. Nothing to fault from the first contact with you right up to getting off tonight. All the staff were an absolute credit to the company. We will certainly be back in 2018.
Thank you :) Gillian

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Frequently Asked Questions

What is your refund policy?

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